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Frequently Asked Questions

last update 8.29.23



During APP INSTALL make sure to AGREE to allow notifications. Otherwise the app is not going to be very useful to you. 


When you make your first GROUP, allow the app to have access to CONTACTS. Otherwise you will not be able to create a GROUP. 


In the FAQ are some known minor issues being resolved in the next release. 

  • What is DoubleMatchPoint
    DMP is a next generation tennis, padel and pickleball communications platform. Whether you are an avid player, an organizer or a private club. Our goal is to help solve inefficiencies across the spectrum of daily life as a player.
  • What is a vertical messaging platform (VMP)
    Simply put, a VMP is highly focused on a specific vertical(s) whereby generic messaging is augmented by tools that are specific to that vertical. Similar to how you have search engines that are specialized to one topic; Kayak for example. DMP (DoubleMatchPoint) is a VMP.
  • What is a group
    A group is anything you need grouped in order to have group chat. This could be a team, a hitting group, a league team, a group of captains, your court maintenance team, a group of pickleball ambassadors, everyone that is part of a weekly clinic or other. There are 2 types of groups for players hitting group team And two types for organizers pro league club More types will be added thru the end of 2023.
  • What should I name my group
    This is up to you, but using a name that will make sense to the people you are inviting to the group makes the most sense. Examples > 4.5 mens team Wed nights Pickleball hitters Friday Maintenance Team Pros @ Stonebridge Club Wed morning mixed doubles Pickle Sat @ Chelsea Park You can edit the group name as much as you like so don't feel you are locked into any name !
  • How do I create a group
    On the GROUPS listing view, there is a blue PLUS BUTTON in the bottom right corner. Hit that and DMP allows you to create a GROUP CHAT or a 1-2-1 CHAT.
  • Who can be added to a group
    2 types of people can be added to your group Anyone that is in your phone contact list. Anyone part of your 'social contacts' A social contact is someone who is in a mutual group that you do NOT have in your phone address book. You can connect to that person in a 1-2-1 room OR a new group. This is how DMP augments your contact list.
  • Can I modify a GROUP
    Yes. When you access the chat area, click on the gear icon and this will take you to the area to MANAGE GROUP. Currently only the ADMIN of your group has this capability. Anything to do with the group can be modified. This includes name of group tags type of group members of the group Multi-admin per group is a coming soon feature.
  • How does SMS work with group invites
    At the end of creating a group you will see a screen where you get to send SMS invites. There is a button that says TEXT NOW. We check the list of phone numbers you've setup against the DMP user database. If a person is inside the database, then they are NOT included in the outbound SMS. (they are already members and will get invites immediately) Once you hit the TEXT NOW button, your phone will open the SMS app and auto generate the invite including the link directly to the app store. When those users install the app, your invite will be waiting for them under their PROFILE.
  • What is a social contact
    When you are in a group and let's say a member named Sarah is part of that chat group. Sarah is NOT in your address book. You can still connect to her inside DMP. Under the GROUP gear icon you can connect via a 1-2-1 directly. She will also be in your contact list when you create a new GROUP.
  • What is 1-2-1 chat
    A 'group' where you are chatting to just 1 person.
  • How do I find out who is part of a group
    There are two ways to do this. Fastest way is to long tap (TAP AND HOLD) over a group name and a popup will show you the list of names. You can also go into the group, hit the gear icon, then you will see the named list of group members.
  • How do I remove someone from the group
    You can remove a member from the 'manage group' area. For example, lets say you want to remove a member named Bart Simpson from a group > open the chat room from group listing view tap the gear icon in upper right tap manage group tap on step 4 at the top you will see a list of boxed names that can be scrolled left and right Bart Simpson will be listed there tap the 'X' next to his name tap on step 5 Bart Simpson will listed with (REMOVE) next to his name tap UPDATE GROUP to save your change Bart will no longer be in the group and when he looks at his groups list, your group will no longer appear to him.
  • How long do reminders remain visible
    Reminders will remain on the HOME screen for 4 hours then disappear. Reminders can also be seen inside the ADMIN area for groups.
  • How do reminders work
    Reminders can be setup against your groups and/or certain members of a group. A reminder can be a daily, a one-off or weekly. Reminders can be paused, edited and deleted as needed. Anyone can create a reminder against a group. Both the creator AND the admin have full control of any saved/active reminders. Once created, the platform will sync the reminder to a users phone. This means the reminder is stored locally on your device and delivered seamlessly; similar to the native calendar reminders on both iPhone and Android. The admin area of the group has an ACTIVE link. When you TAP that area, you can see any reminders in the system.
  • Why does the system tell me a reminder was setup
    When a user clicks on the notification for a reminder setup, this opens the app. When the app is opened the reminder is sync'd to your devices reminder list. This ensures that the reminder is delivered correctly. As a user you do not have to do anything to make this occur. It happens in the background in milliseconds as soon as you open the app.
  • What is an acknowledgement (GOT IT BUTTON)
    With the reminders that are sent, DMP makes sure everyone is aware of who has 'seen' the reminder. Hence, when you get a reminder, there is a list of names with green checkmarks OR red x's next to the names. As users tap the GOT IT button, this list is refreshed immediately to all users. Another way to keep everyone on the same page.
  • What is the current list of features
    Below is a short list of product features that are live now > GROUPS / MUTING. Ability to create customized hitting groups that includes type of play and muting. CENTRALIZE Ability to centralize all comms (messaging) related to tennis/pickleball/padel into one app. TAGGING Ability to create teams with tagging for USTA, high school, local leagues, pro league, pickleball, clubs and more. REMINDERS Auto reminders that can be timed for send. Players can setup unlimited reminders to show up to play or whatever makes sense for your teams/groups. Bring balls, weather, parking information, whatever. HOME A new HOME screen that will showcase important comms and other functions for sharing the app. ACKNOWLEDGEMENT Ability to clearly let the group know that you've seen a reminder. (GOT IT BUTTON) LONG TAP and KNOW Group member list available from the GROUP listing screen. 1-2-1 Group. Chat 1 on 1 with another person. SORTING Groups are now sorted by time of last chat message. QR CODE Ability to share app via QR CODE scan. SMS INVITES Ability to directly SMS invites to a group. PAUSE, EDIT or DELETE Against any reminders setup. NEW NAV 'Hamburger' nav enabled to future proof and scale fonts. NOTIFICATIONS Names/groups added to phone notifications. LOCATIONS Ability to add multiple cities where you play BUG FIXES App Badges on iPhone (iOS). Red dot working now.
  • What are some known issues and/or usability concerns
    Urgent Bugs - none at this time. Low level usability (8.29.23) - We believe "sounds" as notifications are not working on the iPhone. Usability issues fixed in 6.28.23 release : App is running in the background, then brought to foreground. Badges now refresh. The chat component library has been replaced and upgraded. HOME NAV has red bubble for any outstanding items in chat. ANDROID rendering improved. ( chat loads up twice as fast as v2.2.26 ) Notifications list the name/group of the new chat message. Users can now type more than 2 lines of chat and SEE the entire message about to be sent. Full name of person is now visible in the chat window as opposed to initials only. Group settings uses ICON set and slider is removed. Opacity increased on POP OVER for group creation. ICON(s) to differentiate group chat versus 1-2-1 QR code and SHARE LINK functions enabled. On HOME screen. FATAL ERROR has been modified to say connectivity issue.
  • Can I delete a group
    Currently NO. However, you can un-invite all members and make it empty. This will remove it instantly from all the members who were a part of that group. You can also then name it 'empty group' so that is clear in your group listing view. This is not optimal and we are aware that deleting/archiving is a must have feature. We will be adding that functionality asap.
  • Does your app work for both Android and iPhone
  • What is your next big feature
    We are working on QR functionality that links QR codes to groups directly.
  • Why is it a beta
    Mostly because the front end is brand new and is a small set of features... for now. 🤓 Our engineering resources spent most of 2022 building out a robust & flexible backend that will allow us to move as fast as possible in bringing more and more tools to players. Anyone in the technology profession will tell you that having a well architected backend is extremely important if you want to scale and grow fast. We have a completely custom backend, built in-house, using systems that most of the major internet players also use. Scala, Expo, Amazon EC2, React Native, ... to name just a few pieces of the technology puzzle powering the DMP backend. The app is also a native app (using Expo) and not a "webView app." Enough about that... 🤣 We expect to be releasing new features on a monthly cadence by the end of May 2023. On May 22nd we released 10 new features to the system.
  • Is the app free
    The app is always free to the players. Our business model is centered on working with organizers/clubs.
  • I didn't allow access to contacts, what do I do now?
    Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE contacts access. Without contacts access you cannot create GROUPS. FYI.
  • I didn't allow notifications during install, what do I do now?
    Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE notifications.
  • What is the install link This link will work for both Android or iPhone users. DMP also has a SHARE LINK and QR CODE INSTALL on the HOME screen. Both can be used to install the app.
  • Is my data and phone number being given to third parties
    Absolutely not. DMP will never resell or give access to your personal data to any third party. Additionally, our privacy policy binds us to the PII (Personal Identifiable Information) guidance established by the European Union and the recent laws passed in California (California Privacy Rights Act of 2020). More detailed information can be found in our policy here. At no time is your phone number visible to other users. Your phone number is the unique ID used to access the platform. DMP will send a TEXT message to verify access. That is the only step which uses your number.
  • Can you give an example of the platform in action for team tournaments
    Yes. At a recent tennis event, we had the platform running as per below. 1,012 players installed the app ( each identified as captains or players ) 107 teams put into chat rooms 238 lineups ( created and exchanged digitally ) 714 distinct matches (more matches than the US Open or French Open) 714 court assignments made digitally 4 day event 3,205 distinct messages sent 74 volunteers assigning courts 9 different tennis facilities 1 central hub for USTA to monitor all data ( including who is on court, off court etc ) All players and organizers were placed into 1 digital platform for communicating. A mobile app front-end and control center back-end. Preparation for the event included an online training portal and a few Zoom calls. An end-to-end process that was once paper + manual steps .... was digitized with a success rate of 99% ( 708 / 714 matches ) .
  • What is the DMP Robot
    The DMP Robot is the automated communications robot. Her current role is to keep you informed about invitations, notifications, and messages. In the middle of 2023 we are planning to release some rules-based 2-way functionality that allows you to get answers from the robot as you interact with it. (chat to it) For example, schedules and court availabilities for a league or club. We will be experimenting with clubs and leagues on how to make this a reality.
  • Why are we building a platform in the tennis/pickleball/padel space
    We believe that the current set of technologies for the amateur local player is severely lacking. This is true globally. At the same time, many organizers are locked into archaic processes and technology platforms from the early 2000s. Our goal is to bring market-leading communication tools to players, clubs and organizers. Where this might lead us is a work in progress , but we hope you join us on the adventure. Less time organizing, more time playing.
  • Who is behind DoubleMatchPoint
    Two veterans from the digital media and internet technology space with assistance from a motley crew of trusted contractors. Over 45 years of combined experience working with major global brands since the first dotcom bust in the early 2000s. Our experience is a cross section of adtech, martech, sales, operations, engineering, computer science research and product development.
  • How can private clubs start using this platform
    Get in touch here and we can walk you thru the process for our beta. We are signing up clubs, LLCs, CTAs, pros and other types of organizers.
  • What is the cost to clubs, CTAs or LLCs
    Our beta period will end in Oct 2023. (no cost) In October, clients will have an ala carte menu of product features that is costed using a monthly subscription model. Get in touch to learn more.
  • What ad products are available for sponsors
    We are developing ad packages for sponsors in two key areas of digital marketing ; 1> branding opportunities 2> targeted acquisition campaigns This includes targeted push messaging and permanent app placements for your brand/SME. To learn more, email us at
  • Can we do lead generation
    Yes. Lead generation has 2 options ; within the app ( better ) deep-linking to your website landing page We are very open to custom solutions within the app so please get in touch with your ideas.
  • Can we send coupons, QR codes or special offers to users
    Yes. We are capable of implementing various 'coupon' types. Get in touch and let us know what you'd like to see.
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