top of page

DMP FAQ

Frequently Asked Questions

last update 2.16.24

HOUSEKEEPING

1 / APP INSTALL

During APP INSTALL make sure to AGREE to allow notifications. Otherwise you might miss important messages from friends and organizers. 

2 / GROUP CHAT CREATION

When you make your first GROUP chat, allow the app to have access to CONTACTS. Otherwise you will not be able to create a GROUP chat. 

3 / RED DOTS

Follow the red dots as a general rule of thumb. This is always a good way to get familiar with DMP. Red dots represent an action OR unread message. 

4 / FONT SIZES

DMP adjusts to your phones' font size settings for ease of use. If you need to adjust fonts, don't forget that iPhones have a special feature to adjust font sizes by specific app.  Go to general settings / accessibility / general / per app settings.  An alternative way to do this is covered in this YouTube video

  • What is a group chat
    Group chat is a type of communication platform that allows members of a group, team or organization to quickly and easily exchange information in real-time through instant messaging. This is a core feature of DMP.
  • What should I name my group chat
    This is up to you, but using a name that will make sense to the people you are inviting to the group makes the most sense. Examples > 4.5 mens team Wed nights Pickleball hitters Friday Maintenance Team Pros @ Stonebridge Club Wed morning mixed doubles Pickle Sat @ Chelsea Park You can edit the group name as much as you like so don't feel you are locked into any name !
  • How do I create a group chat
    On the MY GROUP CHATS listing view, there is a blue PLUS BUTTON in the bottom right corner. Tap that and DMP allows you to create a GROUP CHAT or a 1-2-1 CHAT.
  • Who can be added to a group chat
    2 types of people can be added to your group chat Anyone that is in your phone contact list Anyone part of your 'social contacts' A social contact is someone who is in a mutual group that you do NOT have in your phone address book. You can connect to that person in a 1-2-1 room OR a new group. This is how DMP augments your phone contact list. Contacts within group chats become part of your bigger DMP address book.
  • Can I modify a group chat
    Yes. When you open the group chat screen, tap on the gear icon (upper right) and this will take you to the area to MANAGE GROUP. Currently only the ADMIN of your group has this capability. Anything to do with the group can be modified. This includes name of group tags type of group members of the group Multi-admin per group is a coming soon feature.
  • Should I follow the red dots
    Yes! Generally that is a great rule of thumb. We use red dots (also known as badges) to indicate things to be done, seen or actioned.
  • How does SMS work with group invites
    The last step of creating a group is sending SMS invites. There is a button that says TEXT NOW if people in the group don't have DMP yet. Text, send, done. Once those users install the app, your INVITE will be waiting for them under their PROFILE.
  • What is 1-2-1 chat
    A 'group' where you are chatting to just 1 person.
  • How do I find out who is part of a group
    There are two ways to do this. Fastest way is to long tap (TAP AND HOLD) over a group name and a popup will show you the list of names. You can also go into the group, hit the gear icon, then you will see the named list of group members.
  • How do I remove someone from the group
    You can remove a member from the 'manage group' area. For example, lets say you want to remove a member named Bart Simpson from a group > open the chat room from group listing view tap the gear icon in upper right tap manage group tap on step 4 at the top you will see a list of boxed names that can be scrolled left and right Bart Simpson will be listed there tap the 'X' next to his name tap on step 5 Bart Simpson will listed with (REMOVE) next to his name tap UPDATE GROUP to save your change Bart will no longer be in the group and when he looks at his groups list, your group will no longer appear to him.
  • How long do reminders remain visible
    Reminders will remain on the HOME screen for 4 hours then disappear. Reminders can also be seen inside the ADMIN area for groups.
  • How do reminders work
    Reminders can be setup against your groups and/or certain members of a group. A reminder can be a daily, a one-off or weekly. Reminders can be paused, edited and deleted as needed.
  • Why does the system tell me a reminder was setup
    When a user clicks on the notification for a reminder setup, this opens the app. When the app is opened the reminder is sync'd to your devices reminder list. This ensures that the reminder is delivered correctly.
  • What is an acknowledgement (GOT IT BUTTON)
    With the reminders that are sent, DMP makes sure everyone is aware of who has 'seen' the reminder. Hence, when you get a reminder, there is a list of names with green checkmarks OR red x's next to the names. As users tap the GOT IT button, this list is refreshed immediately to all users. Another way to keep everyone on the same page.
  • What is the current list of features
    Below is a short list of product features that are live now. More details are available from our BLOG. GROUPS / MUTING. Ability to create customized hitting groups that includes type of play and muting. TAGGING Ability to create teams with tagging for USTA, high school, local leagues, pro league, pickleball, clubs and more. REMINDERS Auto reminders that can be timed for send. Players can setup unlimited reminders to show up to play or whatever makes sense for your teams/groups. Bring balls, weather, parking information, whatever. ACKNOWLEDGEMENTS Ability to clearly let the group know that you've seen a reminder. (GOT IT BUTTON) LONG TAP and KNOW Group member list available from the GROUP listing screen. 1-2-1 Group. Chat 1 on 1 with another person. SORTING Groups are now sorted by time of last chat message. QR CODE Ability to share app via QR CODE scan. SMS INVITES Ability to directly SMS invites to a group. PAUSE, EDIT or DELETE Against any reminders setup. NEW NAV 'Hamburger' nav enabled to future proof and scale fonts. NOTIFICATIONS Names/groups added to phone notifications. LOCATIONS Ability to add multiple cities where you play SMS and PHONE. Users can share across GROUPS. ORG SORT. Broadcast rooms are sorted separate to c-Rooms. WELCOME SCREEN. For new users who have no ORGs nor GROUP CHATS.
  • What are the known bugs, issues or usability concerns
    LOW LEVEL USABILITY ISSUES We believe "sounds" as notifications are not working on the iPhone PENDING label for a 1-2-1 chat does not refresh on My Group Chats until app re-start REMINDERS - saving a reminder then hitting BACK arrow takes user into a new reminder setup and BACK has to be hit again to exit LOW LEVEL BUGS OPEN NAV - the NAV will get stuck in the open position and cannot be removed. Re-start of app fixes this. It is a very rare bug and typical users will not see this occur. URGENT BUGS - none at this time. Above last updated - 2.16.24
  • Can I delete a group
    Currently NO. However, you can un-invite all members and make it empty. This will remove it instantly from all the members who were a part of that group. You can also then name it 'empty group' so that is clear in your group listing view. This is not optimal and we are aware that deleting/archiving is a must have feature. We will be adding that functionality asap.
  • Does your app work for both Android and iPhone
    Yes
  • Is the app free
    The app is always free to the players. Our business model is centered on working with organizers/clubs.
  • Do I need to create a login and password
    NO Your phone number is used as your authentication. A simple text message tap is all it takes to access your account inside DMP.
  • I didn't allow access to contacts, what do I do now?
    Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE contacts access. Without contacts access you cannot create GROUPS. FYI.
  • I didn't allow notifications during install, what do I do now?
    Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE notifications.
  • What is the install link
    https://doublematchpoint.app.link/home This link will work for both Android or iPhone users. DMP also has a SHARE LINK and QR CODE INSTALL on the HOME screen. Both can be used to install the app.
  • What is a social contact
    When you are in a group and let's say a member named Sarah is part of that chat group. Sarah is NOT in your PHONE address book. You can still connect to her inside DMP. Under the GROUP gear icon you can connect via a 1-2-1 chat. If Sarah has enabled her PHONE PRIVACY then you will also be able to CALL or SMS(text) directly. She will also be in your contact list when you create a new GROUP CHAT.
  • What is a c-Room
    A c-Room is a "1-to-many" chat room where the 'c' stands for concierge. It's a special kind of group chat where the organizer can respond to user messages without having to manage a chat room with hundreds of people. It streamlines communications for organizers and creates solutions for key business challenges. These rooms are custom per ORG and is wrapped into the DMP onboarding process.
  • How does DMP use QR code technology
    DMP takes a QR code scan and creates a multi-topic communication channel for the end-user. This allows an ORG to onboard their community and immediately give them a useful toolset.
  • What is the DMP Robot
    The DMP Robot (Minerva) is the automated chat robot within the app. Named after the Roman goddess of wisdom, you will see the robot listed at the top of the My Group Chats screen. Her current role is to keep you informed about invitations, notifications, and messages. With c-Rooms, Minerva welcomes you to the chat room and gives you guidance upon entering.
  • What about Ai (artificial intelligence)
    DMP is currently using Ai to create some of the visuals you see inside the app. Ai is on the product pipeline for later in 2024. There are many areas of messaging where Ai can be a very useful tool for our communities and organizers.
  • How does DMP define an organizer
    For DMP an organizer can be any of the below entities country clubs private clubs public parks / rec departments LLCs (local league coordinator) CTAs (community tennis association) pros tournament directors tennis directors pickleball coaches leagues ladders clinics academies camps etc etc etc Depending on 'who' you are, DMP will setup an ORG according to the business and communication requirements.
  • How can organizers start using this platform
    Get in touch here and we can walk you thru the process for getting up and running.
  • What is the cost to organizers
    ORGS have an ala carte menu of product features that is costed using a monthly subscription model. This product is not priced based on # of users. Get in touch to learn more.
  • How will pro league send me reminders
    There will be a chat room in the list named "Announcements." This is where Roddy (NPL commissioner) and others will be posting announcements.
  • Where is the schedule listed
    If you open the NAV, then tap on Naples Pro League, at the top of the screen you will see a USEFUL INFORMATION bar. Tap this and you'll see direct links to the SCHEDULE and other links like Instagram.
  • What else will the app be used for
    For any messaging comms that needs to be more timely and short-format. This can include things like reminders, lineups, parking, scores, weather, close match on court X, results after the matches, drink specials, raffle information, parking issues, lost and found, live links to Instagram, and more.
  • What are the other NPL chat rooms used for
    Tap into each room and the DMP robot will tell you what each room can be used for.
  • Can I use the app outside of NPL
    Yes. The app is not just for the Naples Pro League but can be used to organize your own comms where group SMS texting has become burdensome. We recommend starting to use the app for your group chats and especially for teams/leagues/hitting. That's the easiest way to get started.... Consider DMP a messaging app that is focused on various sport activities but especially tennis and pickleball.
  • Who is behind DoubleMatchPoint
    Two veterans from the digital media and internet technology space with assistance from a motley crew of trusted contractors. Over 50 years of combined experience working with massive global brands since the first dotcom bust in the early 2000s. Our experience is a cross section of adtech, martech, strategy, sales, operations, engineering, computer science research and product development.
  • What is a vertical messaging platform (VMP)
    A VMP is created when generic messaging is augmented by tools. These "tools" are filling a specific need in said vertical. Hence DMP (DoubleMatchPoint) is a VMP.
  • Tell me about your work with USTA
    DMP helped North Carolina to run their state tennis championships. Below are some of the details from 1 of the 7 tournaments we helped with comms & process. 1,012 players installed the app ( each identified as captains or players ) 107 teams put into chat rooms 238 lineups ( created and exchanged digitally ) 714 distinct matches (more matches than the US Open or French Open) 714 court assignments made digitally 4 day event 3,205 distinct messages sent 74 volunteers assigning courts 9 different tennis facilities 1 central hub for USTA to monitor all data ( including who is on court, off court etc ) All players and organizers were placed into 1 digital platform for communicating. A mobile app front-end and control center back-end. Preparation for the event included an online training portal and a few Zoom calls. An end-to-end process that was once paper + manual steps .... was digitized with a success rate of 99% ( 708 / 714 matches ) .
  • Is DMP still in beta
    From a technology POV, no. From a market POV, yes. The soft launch of our version 2 platform started in October of 2023.
  • Tell me more about the backend
    Our engineering resources spent most of 2022 building out a robust & flexible backend that will allow us to move as fast as possible in bringing more and more tools to players. Anyone in the technology profession will tell you that having a well architected backend is extremely important if you want to scale and grow fast. We have a completely custom backend, built in-house, using systems that most of the major internet players also use. Scala, Expo, Amazon EC2, React Native, Prometheus.io ... to name just a few pieces of the technology puzzle powering the DMP backend. Two key parts of our architecture ; events driven engine native app (using Expo) and not a "webView app" Since August 2023, we have been releasing new features on a cadence of every 3 weeks. We expect this to continue throughout 2024.
  • What ad products are available for sponsors
    We are developing ad packages for sponsors in two key areas of digital marketing ; 1> branding opportunities 2> targeted acquisition campaigns This includes targeted push messaging and app placements. To learn more, email us at support@doublematchpoint.com
  • Can we do lead generation
    Yes.
  • Can we send coupons, QR codes or special offers to users
    Yes. We are capable of implementing various 'coupon' types. Get in touch and let us know what you'd like to see. support@doublematchpoint.com
  • When can we setup our local sponsors directly inside our ORG
    This type of setup is coming in summer 2024.
  • Is my data and phone number being given to third parties
    Absolutely not. DMP will never resell or give access to your personal data to any third party. Additionally, our privacy policy binds us to the PII (Personal Identifiable Information) guidance established by the European Union and the recent laws passed in California (California Privacy Rights Act of 2020). More detailed information can be found in our policy here.
  • What about emailing, texting and sharing phone numbers within groups
    Texting and phone calls are enabled in the latest update of the app. Users control this visibility under their PROFILE settings. Email is coming by end of April. To be clear, these functions DO NOT include sharing this data with 3rd parties without your explicit consent.
bottom of page