FAQ

Yes! Generally that is a great rule of thumb. We use red dots (also known as badges) to indicate things to be done, seen or actioned.

https://doublematchpoint.app.link/home This link will work for both Android or iPhone users. DMP also has a SHARE LINK and QR CODE INSTALL on the HOME screen. Both can be used to install the app.

Yes

The app is always free to the players. Our business model is centered on working with organizers/clubs.

NO Your phone number is used as your authentication. A simple text message tap is all it takes to access your account inside DMP.

Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE notifications.

A c-Room is a "1-to-many" chat room where the 'c' stands for concierge. It's a special kind of group chat where the organizer can respond to user messages without having to manage a chat room with hundreds of people. It streamlines communications for organizers and creates solutions for key business challenges. These rooms are custom per ORG and is wrapped into the DMP onboarding process.

DMP takes a QR code scan and creates a multi-topic communication channel for the end-user. This allows an ORG to onboard their community and immediately give them a useful toolset.

The DMP Robot (Minerva) is the automated chat robot within the app. Named after the Roman goddess of wisdom, you will see the robot listed at the top of the My Group Chats screen. Her current role is to keep you informed about invitations, notifications, and messages. With c-Rooms, Minerva welcomes you to the chat room and gives you guidance upon entering.

DMP is currently using Ai to create some of the visuals you see inside the app. More Ai tools are coming 2025. This will include things like chat room moderation around community rules.

For DMP an organizer can be any of the below entities country clubs private clubs public parks / rec departments LLCs (local league coordinator) CTAs (community tennis association) pros tournament directors tennis directors pickleball coaches leagues ladders clinics academies camps etc etc etc Depending on 'who' you are, DMP will setup an ORG according to the business and communication requirements. Please see our plans and solutions here.

See our solutions website here. https://dmp-app.com/solution

Please see our solutions website here > https://dmp-app.com/solution

Getting setup is as quick as sending an email to your community announcing the availability of your "app channel." Most of our clients can get 80% of their community setup within a week. Tournaments are even faster.

The best process involves a mixture of email, social media and flyers. For example > Send out an email announcing the new communications app to your community Ensure you include the smartLink Do the same across your social media channels ( including smartLink) Post physical flyers and include the QR Code (for scanning)

The short answer is anything you think is useful to your community. Short format messages that need to be seen should be your general rule of thumb. Remember that not everyone has the time to read every single long-format email you might be sending out, hence there is an information gap you are trying to fill. With DMP broadcast rooms you should be thinking.... real-time, must-read, short format messages. Once you have that mindset, it becomes very simple to come up with things to 'announce' in your new channel. Some examples include - court conditions general announcements event reminders registration deadline reminders league reminders league results weather updates etc

Yes. This new feature was added to groups on Feb 16, 2024.

Open a chat (1-2-1 or group chat) and hit the GEAR icon. If a user is enabled inside a GROUP CHAT, then you will see 3 icons next to the name of the person. Those 3 icons are chat icon (links directly to a 1-2-1 chat screen) sms icon phone icon For a 1-2-1 chat, you get 2+3.

Open NAV, hit PROFILE and go to PHONE NUMBER PRIVACY. This enables your account for SMS and PHONE being visible by your groups.

Yes. As long as that user has allowed their phone number to be visible. This is controlled by every user inside DMP. You will see a "one on one" area to tap under the GROUP ADMIN area Next to a persons name will be "text and call" capability. The green chat bubble is to chat 1-1 inside DMP with that person.

Two veterans from the digital media and internet technology space with assistance from a motley crew of trusted contractors. Over 50 years of combined experience working with massive global brands since the first dotcom bust in the early 2000s. Our experience is a cross section of adtech, martech, strategy, sales, operations, engineering, computer science research and product development.

A VMP is created when generic messaging (like WhatsApp) is augmented by a vertical specific toolset. DMP (DoubleMatchPoint) is a VMP because we are adding racquet sport tools to a messaging platform.

DMP helped North Carolina to run their state tennis championships. Below are some of the details from 1 of the 7 tournaments we helped with comms & process. 1,012 players installed the app ( each identified as captains or players ) 107 teams put into chat rooms 238 lineups ( created and exchanged digitally ) 714 distinct matches (more matches than the US Open or French Open) 714 court assignments made digitally 4 day event 3,205 distinct messages sent 74 volunteers assigning courts 9 different tennis facilities 1 central hub for USTA to monitor all data ( including who is on court, off court etc ) All players and organizers were placed into 1 digital platform for communicating. A mobile app front-end and control center back-end. Preparation for the event included an online training portal and a few Zoom calls. An end-to-end process that was once paper + manual steps .... was digitized with a success rate of 99% ( 708 / 714 matches ) .

Our engineering resources spent most of 2022 building out a robust & flexible backend that will allow us to move as fast as possible in bringing more and more tools to players. Anyone in the technology profession will tell you that having a well architected backend is extremely important if you want to scale and grow fast. We have a completely custom backend, built in-house, using systems that most of the major internet players also use. Scala, Expo, Amazon EC2, React Native, Prometheus.io ... to name just a few pieces of the technology puzzle powering the DMP backend. Two key parts of our architecture ; events driven engine native app (using Expo) and not a "webView app" Since August 2023, we have been releasing new features on a cadence of every 3 weeks. We expect this to continue throughout 2024.

We are developing ad packages for sponsors in two key areas of digital marketing ; 1> branding opportunities 2> targeted acquisition campaigns This includes targeted push messaging and app placements. To learn more, email us at support@doublematchpoint.com

Yes.

Yes. We are capable of implementing various 'coupon' types. Get in touch and let us know what you'd like to see. support@doublematchpoint.com

This is coming in Q1 2025.

DMP allows a player to centralize all their communications into one digital hub. Whether you are arranging a hit, organizing team lineups, talking about a tournament.... and doing this across pickleball and tennis. DMP helps you get more organized and stay organized.

DMP enhances your address book by allowing you to connect with others beyond your own device address book. See the FAQ on 'social connections.'

Filters are powered by how you tag your group chat. This is not possible with SMS group texting. Those filters are automatically seen by the entire group membership. Another enhancement to organizing your chats.

Leagues, pro leagues, clubs and other ORGS can broadcast important alerts to you. Opting-in and muting is at your control as a user.

Absolutely not. DMP will never resell or give access to your personal data to any third party. Additionally, our privacy policy binds us to the PII (Personal Identifiable Information) guidance established by the European Union and the recent laws passed in California (California Privacy Rights Act of 2020). More detailed information can be found in our policy here.

Texting and phone calls are enabled as a setting you control as a user. Users control this visibility under their PROFILE settings. To be clear, enabling this means giving access to calling+texting to the people INSIDE YOUR GROUP CHAT. To be clear, these functions are NOT an opt-in for DMP sharing your phone number with 3rd parties outside of DMP.