FAQ

Converting to a team us useful when you are in a LEAGUE. By converting to a TEAM, you get added functionality to assign roles (like captains, co-captains, etc) and also have the ability to create lineups against a TEAM MATCH.

There is a toggle for visibility to the rest of your team. Switching it on and off requires you to hit SAVE. * lineup is NOT visible to the team you are playing. Just your team. DMP will have a digital lineup exchange in the future.

Yes. Both are shown on the EDIT screen. * note that a player controls their rating from EDIT PROFILE. Captains cannot control the rating values in the current version. It is self-service per player.

No. Only 4 captain roles exist and only one person can be assigned to any of the 4 at any one time. The roles are captain co-captain non-playing captain temp captain * You are allowed to 'give-up' your role as needed so that it is open to someone else on the team. We assume this is not standard practice but controls are there to do this when mistakes are made etc.

YES. Anyone with a captaining role can see HIDDEN lineups. (so they can discuss it) HIDDEN is a toggle purely for the players visibility of the lineup.

Lineups are inside LEAGUE MATCH calendar entries ONLY. So if you select "friendly hit" for example, you will never be able to create a lineup inside that calendar entry. To reiterate, when you create a calendar entry that is for a league match, you must SELECT the option for LEAGUE MATCH. Otherwise you will not be able to create a lineup associated to that calendar entry.

We have 4 types of captains captain co-captain temp captain non-playing captain All 4 are able to create and edit lineups. All 4 roles are 'self-assigned' by any member within the group. ADMIN of the group is different to a captain role. An ADMIN can be captain, but it is not a requirement.

Both teams need to be using DMP in order to create a make-up properly inside the app. That's the bare minimum; when all players and captains from both teams are using the DMP app.

High-level you create a group chat for each line and include the players/captains as needed. More details on the steps are listed in the next question.

Here is a short list of items that make it much easier to complete a make-up. High-level you are creating a group per LINE that needs to do a make-up. Step 1 - Create a NEW group and tag it for "make-up." Either captain can CREATE the group. Name the group whatever you want but something like "Makeup Line 1" makes a lot of sense etc. Also invite the players on your team to the new group. The TAG (make-up) is important because it then allows everyone to filter their chat rooms by the ones that are tagged as a make-up. Step 2 - invite the other captain to the group. Step 3 - Once your opponent captain joins the group, IMMEDIATELY make them an ADMIN. This way both admins can EDIT the group and ADD players to the group. And vice versa. This saves you having to send contact details to everyone and being in the dark on progress. Both captains at this point should have invited their players to the make-up group. Once all players accept the invites, your make-up group is ready to talk. Step 4 - Encourage the group to agree to a time/date using the chat room. Encourage the group to create a CALENDAR entry to reflect the date/time location that is ultimately agreed upon. In this way both teams have visibility on the make-up and when its going to be played. This is a core responsibility for both captains. Once the match is played, encourage the team to share the score in the chat. This way captains have a record of the score which ultimately needs to be added into the league management system. AFTER the make-up is done and all scores are recorded in the league database (external system) , you can DELETE the group as it's no longer needed.

DMP uses your phone address book to create the chat groups. Without access you cannot create a chat group.

Absolutely not. No user data is shared with 3rd parties without your explicit consent. For example, some users are opting into tennis or pickleball raffles being run by sponsors. That is an example where a user proactively says OK to share and be part of a give-away. For basic group chatting, DMP does NOT share any personal data with 3rd parties.

You likely said NO to ACCESS to CONTACTS when you installed the app. To remedy this, go into your phone settings, find the area that lists APPS, go to double-match-point and enable the contacts access.

Group chat is a type of communication platform that allows members of a group, team or organization to quickly and easily exchange information in real-time through instant messaging. This is a core feature of DMP.

Only ADMINS of the group can remove members. Members can LEAVE a group on their own as well. If you are the ADMIN , here are the steps > Go to GROUP ADMIN and tap EDIT GROUP. Go to Step 3. Using the scrollable (left to right) list of names, Add/REMOVE members from this list. Step 4 to SAVE any change(s) to member list. Removals are real-time.

On the MY GROUP CHATS listing view, there is a blue PLUS BUTTON in the bottom right corner. Tap that and DMP allows you to create a GROUP CHAT or a 1-1 CHAT.

This is up to you, but using a name that will make sense to the people you are inviting to the group makes the most sense. Examples > 4.5 mens team Wed nights Pickleball hitters Friday Maintenance Team Pros @ Stonebridge Club Wed morning mixed doubles Pickle Sat @ Chelsea Park You can edit the group name as much as you like so don't feel you are locked into any name !

2 types of people can be added to your group chat Anyone that is in your phone contact list Anyone part of your 'social contacts' A social contact is someone who is in a mutual group that you do NOT have in your phone address book. You can connect to that person in a 1-1 room OR a new group. This is how DMP augments your phone contact list. Contacts within group chats become part of your bigger DMP address book.

Yes. When you open the group chat screen, tap on the gear icon (upper right) and this will take you to Group Admin. Currently only the ADMIN of your group has this capability. Multi-admin per group is a coming soon feature.

This is coming to the app in January 2025. Admins will be able to delete groups and members will be able to LEAVE a group. This is activated on the listing screen by swiping RIGHT on the group you want to LEAVE/DELETE.

There are two ways to do this. Fastest way is to long tap (TAP AND HOLD) over a group name and a popup will show you the list of names. Otherwise go into the group, hit admin icon in upper right. From here you can see all the group information.

The last step of creating a group is TEXTING invites. There is a button that says TEXT NOW if people in the group don't have the DMP app yet. Once those users install the app, your INVITE will be waiting for them under their PROFILE. Users who already have the app receive a direct push notification. They don't need the text because they already have DMP.

A chat room where you are chatting to just 1 person.

Whomever created the GROUP. These details are always available under the GEAR icon in the app. ⚙️

Yes they can. Only an ADMIN can delete a group. Members of a group can LEAVE the group as desired. The ADMIN does not need approval of other ADMINS to delete a group. If only 1 ADMIN exists, they cannot LEAVE. Only DELETE is available. An ADMIN can LEAVE a group if another ADMIN exists.

Only a current ADMIN can add other ADMINs.

No

You will need to email support and tell us why this is necessary. support AT doublematchpoint DOT com

Unlimited in theory. We recommend ADMINS to be the people doing the majority of the organizing while leaving the other users as MEMBERS only.

Yes, as long as another ADMIN exists for the group.

There is a separate calendar available for each group. 1-1 or Group Chat. When you enter a group chat, you will see an icon  📆 that will activate the calendar listing screen. Users can then tap the CREATE NEW button.

Once a calendar entry is created and visible, then members of the group can give their availabilities for the entry. This is instantly seen by all members of the group. It can be changed at any time and is a per-person setting. Availability is "auto-saved" on tap.

A few common scenarios - When you don't want to collect availability yet . You want to create the full calendar before making it visible. You're not 100% sure of the date/time but you want the placeholder for your own knowledge. You want to make entries visible to your group 1 at a time and hence you are hiding the rest of the entries until you're ready to show them.

Yes. We plan to be live in Feb 2025.

In upcoming versions of the calendar, users can enable comms assistance from the robot (Minerva). She will do things like chasing and reminding against criteria inside the calendar entry. These messages will come directly inside DMP chat rooms.

This is mostly for league teams. Sometimes a player is available for a match but would prefer to be the last person added. Or teams will have someone who is a "last minute sub" in case someone drops out close to match time.

This is not available yet. We are looking into the ICS calendar format because this will allow our users to sync to other calendars automatically with a 1-time setup for the user.

Yes! Generally that is a great rule of thumb. We use red dots (also known as badges) to indicate things to be done, seen or actioned.

https://doublematchpoint.app.link/home This link will work for both Android or iPhone users. DMP also has a SHARE LINK and QR CODE INSTALL on the HOME screen. Both can be used to install the app.

Yes

The app is always free to the players. Our business model is centered on working with organizers/clubs.

NO Your phone number is used as your authentication. A simple text message tap is all it takes to access your account inside DMP.

Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE notifications.

At the group level you can mute the push notifications. This means your device will NOT receive push notifications from that specific group.

A c-Room is a "1-to-many" chat room where the 'c' stands for concierge. It's a special kind of group chat where the organizer can respond to user messages without having to manage a chat room with hundreds of people. It streamlines communications for organizers and creates solutions for key business challenges. These rooms are custom per ORG and is wrapped into the DMP onboarding process.

DMP takes a QR code scan and creates a multi-topic communication channel for the end-user. This allows an ORG to onboard their community and immediately give them a useful toolset.

The DMP Robot (Minerva) is the automated chat robot within the app. Named after the Roman goddess of wisdom, you will see the robot listed at the top of the My Group Chats screen. Her current role is to keep you informed about invitations, notifications, and messages. With c-Rooms, Minerva welcomes you to the chat room and gives you guidance upon entering.

DMP is currently using Ai to create some of the visuals you see inside the app. More Ai tools are coming 2025. This will include things like chat room moderation around community rules.

Yes. This new feature was added to groups on Feb 16, 2024.

Open a chat (1-2-1 or group chat) and hit the GEAR icon. If a user is enabled inside a GROUP CHAT, then you will see 3 icons next to the name of the person. Those 3 icons are chat icon (links directly to a 1-2-1 chat screen) sms icon phone icon For a 1-2-1 chat, you get 2+3.

Open NAV, hit PROFILE and go to PHONE NUMBER PRIVACY. This enables your account for SMS and PHONE being visible by your groups.

Yes. As long as that user has allowed their phone number to be visible. This is controlled by every user inside DMP. You will see a "one on one" area to tap under the GROUP ADMIN area Next to a persons name will be "text and call" capability. The green chat bubble is to chat 1-1 inside DMP with that person.

You need to select 1 number to use as your DMP number. Otherwise it will be painful to have to SIGN OUT and SIGN IN every time you want to check updates. We do NOT recommend that route. So pick 1 number and have that as your DMP number. We will not be supporting multiple phone login anytime soon.

Latest Release 1.28.25 v2.8.6 > details here Delete or Leave a group Multiple Admin per group Coming Soon >>> Profile Screen (pictures, email and links) Repeat per week, Calendar Entry Rolled-up Calendar View

last edit 1.27.25 LOW LEVEL USABILITY ISSUES We believe "sounds" as notifications are not working on the iPhone PENDING label for a 1-1 chat does not refresh on My Group Chats until app re-start REMINDERS - saving a reminder then hitting BACK arrow takes user into a new reminder setup and BACK has to be hit again to exit Robot room messages to CHAT NOW or ACCEPT INVITE won't make you aware when a room is now DELETED. It just opens the invite screen without any message to the user indicating the removal of the room. PRODUCT REQUESTS CALENDAR ROLL UP. Ability to roll up all calendars across groups into 1 view. CLEAR BADGES MARK UNREAD LOW LEVEL BUGS - none at this time. URGENT BUGS - none at this time.

Go into your phone settings, look for the area where you manage apps. Find DoubleMatchPoint and ENABLE contacts access. Without contacts access you cannot create GROUPS. FYI.

When you are in a group and let's say a member named Sarah is part of that chat group. Sarah is NOT in your PHONE address book. You can still connect to her inside DMP. Under the GROUP gear icon you can connect via a 1 on 1 chat. If Sarah has enabled her PHONE PRIVACY then you will also be able to CALL or SMS(text) directly. She will also be in your contact list when you create a new GROUP CHAT. This is how DMP augments your phone address book with new contacts.

For DMP an organizer can be any of the below entities country clubs private clubs public parks / rec departments LLCs (local league coordinator) CTAs (community tennis association) pros tournament directors tennis directors pickleball coaches leagues ladders clinics academies camps etc etc etc Depending on 'who' you are, DMP will setup an ORG according to the business and communication requirements. Please see our plans and solutions here.

See our solutions website here. https://dmp-app.com/solution

Please see our solutions website here > https://dmp-app.com/solution

Getting setup is as quick as sending an email to your community announcing the availability of your "app channel." Most of our clients can get 80% of their community setup within a week. Tournaments are even faster.

The best process involves a mixture of email, social media and flyers. For example > Send out an email announcing the new communications app to your community Ensure you include the smartLink Do the same across your social media channels ( including smartLink) Post physical flyers and include the QR Code (for scanning)

The short answer is anything you think is useful to your community. Short format messages that need to be seen should be your general rule of thumb. Remember that not everyone has the time to read every single long-format email you might be sending out, hence there is an information gap you are trying to fill. With DMP broadcast rooms you should be thinking.... real-time, must-read, short format messages. Once you have that mindset, it becomes very simple to come up with things to 'announce' in your new channel. Some examples include - court conditions general announcements event reminders registration deadline reminders league reminders league results weather updates etc

Two veterans from the digital media and internet technology space with assistance from a motley crew of trusted contractors. Over 50 years of combined experience working with massive global brands since the first dotcom bust in the early 2000s. Our experience is a cross section of adtech, martech, strategy, sales, operations, engineering, computer science research and product development.

A VMP is created when generic messaging (like WhatsApp) is augmented by a vertical specific toolset. DMP (DoubleMatchPoint) is a VMP because we are adding racquet sport tools to a messaging platform.

DMP helped North Carolina to run their state tennis championships. Below are some of the details from 1 of the 7 tournaments we helped with comms & process. 1,012 players installed the app ( each identified as captains or players ) 107 teams put into chat rooms 238 lineups ( created and exchanged digitally ) 714 distinct matches (more matches than the US Open or French Open) 714 court assignments made digitally 4 day event 3,205 distinct messages sent 74 volunteers assigning courts 9 different tennis facilities 1 central hub for USTA to monitor all data ( including who is on court, off court etc ) All players and organizers were placed into 1 digital platform for communicating. A mobile app front-end and control center back-end. Preparation for the event included an online training portal and a few Zoom calls. An end-to-end process that was once paper + manual steps .... was digitized with a success rate of 99% ( 708 / 714 matches ) .

Our engineering resources spent most of 2022 building out a robust & flexible backend that will allow us to move as fast as possible in bringing more and more tools to players. Anyone in the technology profession will tell you that having a well architected backend is extremely important if you want to scale and grow fast. We have a completely custom backend, built in-house, using systems that most of the major internet players also use. Scala, Expo, Amazon EC2, React Native, Prometheus.io ... to name just a few pieces of the technology puzzle powering the DMP backend. Two key parts of our architecture ; events driven engine native app (using Expo) and not a "webView app" Since August 2023, we have been releasing new features on a cadence of every 3 weeks. We expect this to continue throughout 2024.

We are developing ad packages for sponsors in two key areas of digital marketing ; 1> branding opportunities 2> targeted acquisition campaigns This includes targeted push messaging and app placements. To learn more, email us at support@doublematchpoint.com

Yes.

Yes. We are capable of implementing various 'coupon' types. Get in touch and let us know what you'd like to see. support@doublematchpoint.com

This is coming in Q1 2025.

DMP allows a player to centralize all their communications into one digital hub. Whether you are arranging a hit, organizing team lineups, talking about a tournament.... and doing this across pickleball and tennis. DMP helps you get more organized and stay organized. Full benefits are listed on the main website .

DMP enhances your address book by allowing you to connect with others beyond your own device address book. See the FAQ on 'social connections.'

Filters are powered by how you tag your group chat. This is not possible with SMS group texting. Those filters are automatically seen by the entire group membership. Another enhancement to organizing your chats.

Leagues, pro leagues, clubs and other ORGS can broadcast important alerts to you. Opting-in and muting is at your control as a user.

Absolutely not. DMP will never resell or give access to your personal data to any third party. Additionally, our privacy policy binds us to the PII (Personal Identifiable Information) guidance established by the European Union and the recent laws passed in California (California Privacy Rights Act of 2020). More detailed information can be found in our policy here.

Texting and phone calls are enabled as a setting you control as a user. Users control this visibility under their PROFILE settings. To be clear, enabling this means giving access to calling+texting to the people INSIDE YOUR GROUP CHAT. To be clear, these functions are NOT an opt-in for DMP sharing your phone number with 3rd parties outside of DMP.

If you open the NAV and select profile, you will see an INVITES area

You will get push notifications AND the Robot (Minerva) will send messages in your GROUP chat announcing the new member to the rest of your group.