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OTA UPDATE REQUIRED

(3 minutes or less)

The DoubleMatchPoint app has upgraded to a new version.         2.0.82

This means you, as a user, need to do an Over-the-Air (OTA) update. 

PLEASE KEEP READING TO THE END .......

What is an OTA update ?

OTA is a way to upgrade an app WITHOUT forcing a user to do a new installation from the app stores. In simple terms, OTA allows DMP to get new features to you faster.

How do I do it ?

First, what NOT to do .... 

  • DO NOT go to the APP STORE

  • DO NOT LOGOUT

  • DO NOT UNINSTALL

What to do ......   You need to fully close the app and then re-open it until you see the version 2.0.82   on your HOME screen or WELCOME SCREEN. That's it. You might need to fully close/re-open more than once. Once you see the new version number, you are all set;  please let us know you were successful by filling out the short form below.

 

If you don't know how to close apps... read on. 

 

How to Close an App

Rather than try to explain it,  it is much easier (and better) to watch someone show you how to do it visually. Here are the links to the best videos we've found online in regards to closing down an app for your particular phone. 

iPhone 8 YouTube Video

iPhone 9,10,11 YouTube Video

iPhone 12 YouTube Video

Android / Galaxy YouTube Video

Android Generic YouTube Video

After closing the app, we are assuming you know how to open the DMP app

  :-)

If necessary, please show your teammates how to do this if they are struggling! We appreciate the efforts being made by all of you. 

It worked! I can see the new version, 2.0.82  ... what do I do now?

Let us know quickly by filling out below.

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